We ship all orders via USPS. Due to majority of products being made-to-order, each order takes approximately 3-5 days to be made and get shipped. Once the order is shipped, it may take 5-7 business days to arrive based on your location and the postal service.
We are not responsible for any lost or stolen packages or customs delays.
LunaLune is not responsible if you entered an incorrect shipping address. Once an order has shipped, we are unable to stop a package or change the destination.
LunaLune does not accept returns or exchanges. However, if there is an issue with your order, please send us an email within 24 hours of receiving your order and we will do our best to accommodate you.
WHAT IF MY ORDER DIDN'T ARRIVE?
This happens from time to time. Unfortunately we cannot replace lost or stolen packages. Once an item leaves our location, we rely on the mail carriers to deliver the packages in a timely manner. Delays can always happen due to unforeseen circumstances.